Frequently Asked Questions

Unlike traditional search:
• The AI Sales Agent uses AI to understand context and intent and offers a conversational interaction.
• Provides personalised recommendations based on user behaviour and preferences.
• Accesses the web to get customer reviews and competitor products.
• Continuously learns and improves.

The AI Sales Agent enhances conversion rates through:
• Personalised product recommendations and streamlined product discovery by understanding users’ behaviour triggers and preferences.
• Reduced bounce rates through engaging interactions and intelligent cross-sell suggestions.
• A market first – competitor price comparison, online reviews and real-time information.

The AI Sales Agent provides comprehensive analytics including:Number of chat interactions.
• Conversion rates from chat.
• Average order value for AI-assisted purchases.
• Customer engagement metrics.
• Response satisfaction rates.
• Product discovery metrics.

Most businesses start seeing improvements in engagement metrics within the first week of implementation. Significant improvements in conversion rates typically become apparent within the first month.

Yes, the AI Sales Agent uses a proprietary query engine and advanced natural language processing to understand nuanced customer queries, including long-tail searches and context-specific questions.
• You can test the AI Sales Agent demo here at cleeai.com.
• You can test CleeAI’s query engine capabilities here at cleeai.com/search.

Yes, CleeAI continuously improves its recommendations based on customer interactions, search patterns, and purchase behaviour.

Yes, you can customise:
• Chat interface colours.
• Default position of the AI Sales Agent: open or closed.
• Overall appearance to match your brand identity.

Coming soon:
• Bot personality and tone.
• Suggested questions.

We offer flexible pricing plans to suit businesses of all sizes. Visit our pricing page for details on our subscription options.

Yes, you can adjust your subscription plan at any time based on your business needs and growth.

Starting is effortless – simply provide your website domain.

Our AI automatically scans your product catalogue and website. We build a custom knowledge base for your business – this may take 1-2 days. We will send an email when your AI Sales Agent is ready to assist customers with their shopping journey. You can customise your AI Sales Agent to suit your brand and tone.

Integration is quick and straightforward, typically taking just a few minutes. You can choose between two methods:
1. Using Google Tag Manager (GTM)
2. Embedding a JavaScript snippet directly into your website.

Not necessarily. If you're familiar with Google Tag Manager, you can implement the AI Sales Agent without technical expertise. However, if you prefer the JavaScript integration method, basic knowledge of editing HTML would be helpful. Our tech team is a call away if you need any assistance.

Yes, the AI Sales Agent is platform-agnostic and can be integrated into any e-commerce website. Specific integrations will soon be available for popular platforms like Shopify and Magento.

No, the AI Sales Agent is designed to be lightweight and optimised for performance. The JavaScript snippet is minimal and loads asynchronously to prevent any impact on your website's loading speed.

We provide:
• Technical support during integration via onboarding call with the tech team.
• Ongoing customer support at team@cleeai.com.
• Regular updates about new features via email.
• Training for your team if needed.

Coming soon – access to documentation and best practices.

Yes, we automatically update the product knowledge through regular weekly scraping of your website. You can also manually trigger updates when making significant changes to your inventory.

The AI Sales Agent follows strict data privacy guidelines. It only collects and processes data necessary for providing personalised recommendations and improving the shopping experience. All data handling complies with relevant privacy regulations.

The AI Sales Agent scrapes and stores your product catalogue securely in its system. The data is encrypted and regularly updated to ensure accurate recommendations.