General

What can the AI Sales Agent help with?

The AI Sales Agent helps customers find the right products based on their complex requirements. Instead of selecting multiple filters and search terms, shoppers can simply describe what they’re looking for in natural language. With GenAI capabilities, the AI understands complex queries and provides highly relevant recommendations.

Can we customise the AI Sales Agent’s appearance to match our brand?

Yes, you can customise:
• Chat interface colors.
• Default position of the AI Sales Agent (open or closed).
• Overall appearance to align with your brand identity.
• Starter questions and the opening message.

Can I also talk to a human for advice?

The AI Sales Agent is fully automated and does not connect to a human advisor. It uses machine learning to provide product recommendations based on data and algorithms. If you have order-specific questions, please contact our customer service team.

Integration

What information do you need to get started with the AI Sales Agent?

Getting started is easy—just provide your website URL here: aichatbot.cleeai.com.

Our AI will automatically scan your product catalog and website to build a custom knowledge base for your business. You can test it with a sample set of products from your site within 5 seconds. Once ready, you can request a complete AI Sales Agent that will scan your entire site and product catalog. This process takes 1-2 hours, and we’ll notify you by email when your AI Sales Agent is ready. You can further customise it to match your brand’s tone and style.

How long does it take to integrate the AI Sales Agent into our e-commerce store?

Integration is quick and straightforward, typically taking just a few minutes. Simply embed a small code snippet into your website—no technical experience required. Follow the Integration Guide or book a call with our tech team for assistance.

Is the AI Sales Agent compatible with all e-commerce platforms?

Currently, we support Shopify only, but we’ll be adding more platforms soon—stay tuned!

Will the AI Sales Agent slow down our website?

No, the AI Sales Agent is designed to be lightweight and optimised for performance, ensuring zero impact on your website’s loading speed.

Support

What kind of support do you provide during and after implementation?

We offer:
• Technical support during integration via an onboarding call with our tech team.
• Ongoing customer support at team@cleeai.com.
• Regular updates about new features via email.
• Training sessions for your team if needed.

Can we update the AI Sales Agent’s product knowledge as our inventory changes?

Yes! While the AI automatically updates its knowledge base, you can also manually trigger updates by emailing team@cleeai.com when making significant inventory changes.

Data & Privacy

How does the AI Sales Agent handle customer data?

We follow strict data privacy guidelines. The AI only collects and processes the data necessary to provide personalised recommendations and improve the shopping experience. All data handling complies with relevant privacy regulations.

Where is our product data stored?

Your product catalog is securely stored within our system. The data is encrypted and regularly updated to ensure accurate recommendations.

Business Impact & ROI

How does the AI Sales Agent improve conversion rates?

The AI Sales Agent helps boost conversions by:
• Offering personalised product recommendations and a streamlined shopping experience.
• Reducing bounce rates with engaging interactions and intelligent cross-sell suggestions.
• Providing a market-first feature—competitor price comparison, online reviews, and real-time product information.

What metrics can we track to measure the AI Sales Agent's performance?

The AI Sales Agent provides detailed analytics, including:
• Number of chat interactions.
• Conversion rates from chat.
• Customer engagement metrics.
• Product discovery insights.